Refund policy

Returns & Refund Policy

We comply with the Australian Consumer Law.

Damaged, Faulty or Incorrect Items

If your book arrives damaged, faulty, or not as described, please contact us within 7 days of delivery with your order number and photos of the issue.

Where possible, we will provide a replacement copy.

If the issue is considered a major problem (for example, the book is significantly damaged or incorrect), you may choose between a replacement or a refund.

For minor issues, we may offer a replacement within a reasonable timeframe.

Change of Mind

We do not accept returns or offer refunds for change of mind, including if you no longer want the book or ordered the wrong item.

Condition of Returns

Items must be returned in the condition they were received. We may request the item be returned before issuing a replacement or refund.

Important Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.